Let’s talk mobile phone
insurance – put it in place
here and we’ll take care
of accidentally damaged
or stolen phones #sorted.
Call to buy on 0844 822 4709

What's covered

  • Mobile phones bought from us for 12 months
  • Protects against accidental damage and theft
  • If we can’t repair or replace* we will provide an alternative settlement
  • 30 days cover abroad
  • No excess to pay

*Of the same make and model or equivalent specification. The repair parts / replacement may be refurbished (not new).
Subject to stock availability.

What's not covered

  • Loss
  • Mechanical breakdown for any other reason other than accidental damage
  • Mobile phone accessories, downloads, unused calling credits and unauthorised calls
  • Accidental damage or theft as a result of not taking care of your phone
  • Cosmetic damage, for example, a scratch on the cover
  • Any replacement item provided under this policy

    How to buy Mobile Phone Insurance

  • Go shopping as usual and when you’ve chosen the phone you want to buy, simply select your level of cover
    from the Mobile Phone Insurance drop down menu.
  • If you want to protect a mobile you’ve already bought from us just log in to My Account and select your cover.
    Alternatively you can give us a call on 0844 822 4709.
  • Don’t miss out, you can only protect a mobile phone you’ve bought from us within 60 days.

Call to buy on 0844 822 4709


Why should I take out Mobile Phone Insurance when I already have a 1-year manufacturer's warranty for breakdown?

Our Mobile Phone Insurance would protect you in the event of accidental damage and theft, which aren't usually covered by the manufacturer's warranty.

Will I be covered under home contents insurance or other insurance products?

Please check your household insurance policy carefully to see what you are covered for. Your mobile phone may not automatically be covered on your household insurance policy for accidental damage or theft cover. You may also be covered if you hold any other insurance products so please check these too. For these types of cover you may also need to pay an excess charge and your premiums may increase as a result of claims. With our Mobile Phone Insurance you’re protected against accidental damage and theft with no excess to pay.

Is Mobile Phone Insurance available from other providers?

Mobile Phone Insurance can be bought from other companies such as your network provider, but they may not provide the same cover as us.

Isn’t Mobile Phone Insurance expensive?

The cost of Mobile Phone Insurance is small compared to the amount you may have to pay to replace your phone.

Is there an excess to pay on my Mobile Phone Insurance?

No, there isn't. If your mobile phone needs to be repaired or replaced we'll arrange for an engineer to repair it at no cost to yourself, subject to the terms and conditions.

Will my Mobile Phone Insurance end if I have any repairs?

No, our Mobile Phone Insurance will continue after you've had a repair carried out and there's no limit to the number of repair requests you can make, up to the original purchase price of the product.

How do I make a claim if my mobile phone has been damaged?

The process is very straightforward. Simply call us on 0844 822 4676 within 28 days. You'll be advised of the repair procedure and any actions you may be required to take.

I bought a Replacement Guarantee and have decided I no longer want it. Can I have my money back?

If you cancel the Replacement Guarantee in the first 45 days, you’ll get a full refund. If you cancel after 45 days you’ll receive a pro rata refund.

How do I make a claim if my phone's been stolen?

Simply call us on 0844 822 4676.

What happens if my phone is stolen or can't be repaired, and the identical make and model is no longer available?

If your mobile phone can’t be repaired, you’ll be given a replacement phone of the same make and model, or equivalent specification.

I'm going on holiday abroad - will my phone still be covered by the insurance policy?

Yes, your insurance policy is valid outside the UK for a period of up to 30 days in a 12 month period.

I've decided that I don't want the Mobile Phone Insurance any longer - can I cancel the policy and get my premiums refunded?

If you cancel your policy within 45 days of taking out the cover you’ll receive a full refund of your premiums. If you cancel your policy after 45 days you will receive a pro rata refund based on the number of unexpired months remaining.

Terms and conditions apply. Mobile Phone Insurance is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Integra House, Floor 2, Vicarage Road, Egham, Surrey TW20 9JZ. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689). Calls cost up to 7p per minute plus your telephone company’s network access charges.

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