Q&As
-
I have just received a letter telling me about Additions becoming part of Very.co.uk do I need to do anything?
No, you do not need to do anything
-
Do I need to do anything to keep receiving catalogues?
No, your next Very.co.uk catalogue will automatically be sent out to you. If, for any unforeseen reason, it doesn’t arrive you can request a replacement catalogue by calling 08448 222 321 or visiting www.very.co.uk
-
Will my account details change?
Don’t worry, your account number, credit limit and payment terms will stay exactly the same as before and you will still get a statement for your account
-
Do I need to change my banking details?
Yes, if you pay by standing order you will need to change your details to:
SORT CODE 62-25-61
ACCOUNT No 00000000 -
Will my Additions Gift Card still be valid
Yes, all Additions gift cards will still be valid for use in the Very.co.uk checkout
-
What if I have more than one account with Additions/Very.co.uk?
Don’t worry, all your account details will stay exactly the same as they were before, and you can still shop with all your existing accounts using the same account numbers. Your credit limits and payment terms will stay exactly the same for each account.
-
Will I still get a catalogue for each account?
You will get a catalogue for every account you have placed an order on in the last 6 months
-
How will I be able to keep track of my different accounts online?
We recommend that you log in to your account using your account number (rather than email address) so that it is easier to remember which account you are shopping with. If you currently use the same password on more than one account we also recommend changing to use different passwords so that it is easier for you to keep track.
Contact Details
-
Does Very.co.uk have a different telephone number?
Yes, our telephone number is 08448 222 321
-
What is your new website address?
Our new website address is www.very.co.uk
-
What happens if I type in the Additions website address by mistake?
Don’t worry, these websites will divert to the Very.co.uk website after 25th June
-
Has your address changed?
Just the name at the start of our address
Service
-
Will I see any change in the level of service you provide me with?
Absolutely not, we will continue to provide the high level of service you expect from us, we are all working together to bring you the very best service
-
Will returns still be free?
Yes, we will still provide free returns so you can try things on in the comfort of your own home without any worries
-
Will I still be able to spread the cost of purchases using Take 3?
Yes, with your Very.co.uk account you will still be able to spreads the cost using Take 3
-
Will I still be able to Buy Now and Pay Later?
Yes all of our Buy Now Pay Later deals will still be available
-
Has anything other than the name changed on my credit account?
No, although your credit account is from Very.co.uk rather than Additions, you will still be able to pay in exactly the same ways as before and have all the same options available to you as before
