Delivery Options to Suit You

Delivery of Small Goods

Click and Collect with Collect+

Charge: Free

Order by: 7pm, Sun - Fri

Expected delivery: Delivery to a local convenience store within 72 hours. Some promotional lines may take up to 10 days.

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Standard Delivery

Charge: £3.99

Order by: 7pm, Sun - Fri

Expected delivery: Delivered within 72 hours. Some promotional lines may take up to 10 days. Between 7am - 9pm, Mon - Sat.

Nominated Day

Charge: £4.99

Order by: 7pm

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

Delivery of Large Goods

TVs & White Goods (Standard Delivery)

Charge: £6.99

Order by: 11pm

Expected delivery: Book your delivery date at point of order. Your choice from 3 days to 3 weeks, Mon - Sat.

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All Other Large Goods (Standard Delivery)

Charge: £24.99

Order by: 11pm

Expected delivery: Book your delivery date at point of order. Your choice from 3 days to 3 weeks, Mon - Sat.

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TVs & White Goods (Express Delivery)

Charge: £16.99

Order by: 7pm

Expected delivery: Delivery within 2 days. Between 7am - 9pm, Mon - Sat.

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All Other Large Goods (Express Delivery)

Charge: £34.99

Order by: 7pm

Expected delivery: Delivery within 2 days. Between 7am - 9pm, Mon - Sat.

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Find out more about installation and connection charges

Please note some items come direct from our supplier. In these cases we will advise you of a delivery time on the product page and at checkout.

Next day delivery is not available on certain items during our sale/promotional period. To avoid disappointment please check the delivery information for each product at the point of purchase.

Returning Christmas Gifts

You'll be pleased to hear that we're extending our 28 day approval guarantee to make sure you can return any unused products you bought after Tuesday 11th October 2016 in January (just in case you need to send any presents back!).

The goods must be complete, unused, in their original packaging and returned back to us by Friday 13th January 2017 - unfortunately we can't include our Christmas Trees and Decorations in this offer, and the normal approval guarantee exclusions and restrictions still apply.

Returns

Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read the terms and conditions to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Click and Collect with Collect+

Charge: Free

Max Weight Limit: 10KG

Service: Fast, convenient and great if you're out all day or really busy. Over 5,500 Collect+ stores in the UK, most are open late 7 days a week.

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Post Office

Charge: Free

Max Weight Limit: 10KG

Service: Return small items weighing up to 10KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, you will be able to select a collection date but not a specific time slot.

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.