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Customer Care Team, Complaints & Automated Payment Service

Freephone

0800 11 00 00

available

Monday to Friday 8am - 6pm, Saturday 9am - 4pm

Financial Difficulties / Persistent Debt

Freephone

0800 092 9042

available

Monday to Friday 8am - 8pm, Saturday 8am - 6pm

StepChange Debt Charity

Freephone

0800 138 1111

available

Monday to Friday 8am – 8pm, Saturday 8am – 4pm

Identity Theft Team

Freephone

0800 0151 290

available

Monday to Friday 8am - 6pm, Saturday 9am - 5pm & Sunday 10am - 6pm

Credit Reference Agencies

Equifax PLC

0844 335 0550

Experian Ltd

0844 481 8000

TransUnion

0330 024 7574

Fraud Response Team

(someone has tried to access your account)

Freephone

0800 068 6903

available

Monday to Friday 8am - 6pm, Saturday 9am - 5pm & Sunday 10am - 6pm