Financial Services Contact Numbers

Queries, claims or complaints

(purchased before 8/8/20)

Service Guarantee, Replacement Guarantee, Mobile Insurance, Furniture Insurance

Freephone

0800 092 9051

available

Monday to Friday 8.30am – 8pm

Warranty Group Terms & Conditions

0330 100 3245

Claims:

Very Protect – Repair

Very Protect - Replace

Freephone

0800 092 9051

available

Monday to Friday 8.30am – 8pm

Claims:

Very Protect - Screen

castelan

0333 015 1183

Claims:

Very Protect - Furniture

castelan

0333 015 1182

Cancellations & Complaints:

PPI & Purchase Insurance

Freephone

0800 015 9189

available

Monday to Friday 8am – 6.30pm

Complaints Status:

PPI & Purchase Insurance

Freephone

0800 015 8512

available

Monday to Friday 9am – 5pm

PPI & Purchase Insurance -

All Claims except Life Claims

Freephone

0800 092 1920

available

Monday to Friday 9am – 5pm

PPI & Purchase Insurance -

Life Claims Only

Freephone

0800 111 4121

available

Monday to Friday 9am – 5pm

Claims Under Catalogue Goods Protection

Freephone

0800 015 9189

available

Monday to Friday 9am – 5pm

Very Credit Card

0333 000 0064

available

Monday to Friday 7am – 9pm, Saturday & Sunday 8am – 5pm

Financial Ombudsman Service

0800 023 4567

or

0300 123 9123

(calls to this number are charged at the same rate as 01 or 02 numbers)

Citizens Advice Consumer Helpline

03454 040506