Furniture Insurance

Furniture Insurance is currently unavailable to purchase.

The information provided below is for customers who currently hold an active Furniture Insurance policy, or who have previously held a Furniture Insurance policy.

If you have any queries in relation to your Furniture Insurance policy, please call Insurance Customer Services on 0800 092 9051 (Lines are open Monday to Friday 9.00am - 5.00pm).

To make changes or cancel your policy

If you would like to make an amendment to your policy or to cancel call Insurance Customer Services on 0800 092 9051 (Lines are open Monday to Friday 9.00am - 5.00pm).

Alternatively, you can write to:

  • Insurance Customer Services
  • Sandringham House
  • Sandringham Avenue
  • Chelmsford
  • CM92 1LH

For new or existing claims

For updates on an existing claim or to register a new claim, please call The Warranty Group Services on 0330 100 3764 (Lines are open Monday to Friday 9.00am - 5.00pm).

Alternatively, you can email Furniture@thewarrantygroup.com or write to:

  • Claims Manager
  • TWG Services Limited
  • The Aspen Building
  • Floor 2
  • Vantage Point Business Village
  • Mitcheldean
  • Gloucestershire
  • GL17 0AF

What's insured

What’s covered

  • Structural defects
  • Accidental damage
  • Repair & replacement

What’s not covered

  • Structural defects during the manufacturers warranty period
  • Failure to follow manufacturers instructions
  • Accidental damage as a result of not taking care of your insured item
  • Damage or structural defects caused by age or normal use
  • Damage caused by animals other than a domestic pet
  • Unauthorised repairs

Full details can be found in your policy document.

How to make a complaint

For complaints relating to advertisement, processing and administrating (including processing your premium payments and dealing with any cancellations) of your policy, please telephone 0800 092 9051 or write to;

  • Shop Direct Finance Company
  • Customer Excellence
  • Sandringham House
  • Sandringham Avenue
  • Chelmsford
  • CM92 1LH

Please remember to quote your policy number shown on Certificate of Insurance when submitting an enquiry or complaint.

If your complaint is in relation to the terms of your policy or claims handling, please telephone The Warranty Group Services on 0330 100 3245, email customer.relations@thewarrantygroup.com or write to;

  • TWG Services Limited
  • The Aspen Building
  • Floor 2
  • Vantage Point Business Village
  • Mitcheldean
  • Gloucestershire
  • GL17 0AF

Please remember to quote your policy number shown on Certificate of Insurance when submitting an enquiry or complaint.

London General Insurance Company Limited, Registered Number: 1865673. Registered Office: 20 Kingston Road, Staines-upon-Thames, Surrey, TW18 4LG. Authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (FRN 202689).

Shop Direct Finance Company Limited, Registered Number: 4660974. Registered Office: Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Authorised and regulated by the Financial Conduct Authority (FRN 312190). Shop Direct Home Shopping Limited, Registered Number: 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB.