You can choose how to pay for your monthly insurance. You can choose to add it to your VeryPay account or pay by debit or credit card. If you choose to add it to your VeryPay account, you will be consenting to the premium being charged automatically each month until the policy is cancelled. If you choose to pay in full by debit or credit card, we will contact you by email each month to request payment of the next premium.

If your monthly premium isn't received by the premium due date, your policy will be suspended and you won't be able to make a claim.

If your chosen payment method is by debit or credit card

You can make a payment in the Insure & Protect area of your account within 14 days of the premium due date. If a payment isn’t received by the end of this period, your policy will expire and can’t be reinstated.

If you choose to add the monthly premium to your VeryPay account

If we're not able to add the monthly premium to your VeryPay account on the premium due date, we'll try adding the premium again within 14 days. If this is successfully added then your policy will continue for the next month. If this is not possible, your policy will expire and can't be reinstated.

You can manage and view your insurance policy details on the Insure & Protect Page in your account. For any policies purchased from 12/07/23, you will receive a copy of your policy documentation by email. You can also view your documentation on the Insure & Protect page in your account. Click here

If you purchased an insurance policy between 09/08/20 and 08/07/23 you will have received your insurance documents by post. If you need a copy of your documents, you can call us to request this click here for details.

Even the most reliable products and brands can develop faults, which is why many major electrical retailers offer a manufacturer's warranty. By purchasing Very Protect - Repair, you are extending the warranty so your item will continue to be covered for mechanical and electrical breakdown after the manufacturer's warranty period ends.

In addition to mechanical and electrical breakdown, a Very Protect - Repair policy also provides cover for accidental damage. If you accidentally damage your item and it stops working, you have peace of mind that we will repair it for you.

Very Protect - Repair cover does not include some situations including loss or theft and failure to follow manufacturer's instructions.

Please check your household insurance policy carefully to see what you're covered for. Your household insurance may not cover you for mechanical and electrical breakdown or accidental damage. You may also be covered if you hold any extended warranty programmes so please check these too.

With your home insurance you may also need to pay an excess charge and your premiums may increase as a result of making a claim. With Very Protect - Repair, mechanical / electrical breakdown and accidental damage will be covered as standard with no excess to pay. If you have existing policies such as these that give the same cover elsewhere, you will need to consider whether you may be paying for duplicate cover by purchasing Very Protect - Repair.

Most manufacturers offer a 12-month warranty against any mechanical or electrical breakdown, but they may not include cover for accidental damage. With Very Protect - Repair you'll be covered for a longer period than a standard manufacturer guarantee. Accidental damage will be covered from day one and you will be covered for mechanical and electrical breakdown once your manufacturer's warranty ends.

Yes. With Very Protect - Repair you will have accidental damage cover from day one.

The cost of Repair cover is small compared to the amount you may have to pay to repair or replace your product.

No. Your Repair cover will continue after you have had a repair and you can make an unlimited number of repair claims on this policy. The cover only ends if a replacement product is provided.

Yes, unfortunately we can't offer Very Protect - Repair for products bought elsewhere.

No. There is no excess to pay on the policy if you make a claim.

Yes, Very Protect - Repair gives you worldwide cover for 30 consecutive days during the term of the policy. Please note that a repair can only be arranged when you return to the UK.

The claims process is really straightforward. Register your claim online at www.productprotection.very.co.uk. We'll set up a convenient time to visit and if we can’t repair your product, we'll arrange a replacement. Alternatively, if you would like to discuss your claim with an advisor you can call us, click here for details.

Claims should be registered as soon as possible, following the fault being identified and no longer than 28 days after noticing the damage. If you report a claim after 28 days we may not consider your claim, claims outside this timeframe will be considered on a case by case basis.

Full details of the claims process can be found in the Terms & Conditions.

How to make a claim is also shown on the Insure & Protect page in your account.

You can access the online claims portal at www.productprotection.very.co.uk.

When you purchase a Very Protect - Repair policy you will receive an enrolment email to register to use the portal. If you need to make a claim and haven’t already registered, you can do this prior to making your claim by selecting to "register" on the login page. You will then receive a link to set up your access.

The benefits offered under Very Protect - Repair are in addition to your legal rights under the Consumer Rights Act 2015. Under this Act, if the product you purchase is subsequently found to be defective then you will be entitled to a remedy such as a repair, a replacement or a refund. This legal right lasts for up to 6 years (5 years in Scotland). If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods. Further information on your rights can be obtained from the Citizens Advice Consumer Helpline, click here for details.

You can buy a similar insurance policy from insurers, utility companies, credit card companies, manufacturer's, some other retailers and specialist online providers, but they may not provide the same level of support or service as Very Protect - Repair.

You must contact Very (Shop Direct Home Shopping) as mechanical and electrical breakdown within the manufacturer's warranty period are not covered by this insurance.

You can cancel your policy at any time. You can do this by writing to Insurance Customer Services, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LH, or you can call us click here for details. You can also find these details in the Insure & Protect page here and in your policy Terms and Conditions. You will need to quote your Certificate Number and let us know your reason for cancelling your policy.

If you cancel your policy within the first 28 days and have not made a successful claim under your policy, any premium you have paid will be returned to you in full. If you cancel your policy after 28 days you will receive a pro rata refund based on the number of unexpired months remaining. If you make a claim and your item is replaced then the policy will automatically end.

You can cancel your policy at any time by calling, emailing or by writing to us. Click here and visit the Insure & Protect page for details. You can also find these details in your policy Terms and Conditions. You will need to quote your Certificate Number and let us know your reason for cancelling your policy.

If you cancel your policy within 28 days of taking out the cover, you'll receive a full refund of your premium, as long as you haven’t made a successful claim under your policy. If you cancel your policy after 28 days, your policy will expire at the end of the month you have paid for. There will be no return of premium to you as you will have only paid for the cover you have received.