Replacement Guarantee

Peace of mind - everyday gadgets that break or get damaged
can be replaced.


Accidental damage cover

Mechanical and electrical breakdown cover after the manufacturer’s warranty ends

What's covered

  • Cover up to 4 years including the manufacturer's warranty.
  • Mechanical and electrical breakdown once your manufacturer's warranty ends.
  • No excess to pay.
  • Accidental damage from day one.
  • If we can't replace* we will provide you with an alternative claim settlement.
  • You can even spread the cost using your
    Very Account

What's not covered

  • Failure to follow the manufacturer's instructions.
  • Normal wear and tear and cosmetic damage (scratches and dents).
  • Breakdown during the manufacturer's warranty.
  • Theft and loss.
View full T&Cs (PDF) Insurance Product Information Document Further relevant information
  • Choose the item you want to buy and select your level of cover from the drop down menu.
  • To protect an item you've already bought, log into My Account and select your cover.
  • Something to keep in mind: You can only cover items you've bought from Very within the first 60 days of your purchase.

Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with one of the same or similar specification. For tablets only the replacement may be a refurbished product.

Yes - we will replace it with an item that is the same make and model as the one listed on your Certificate of Insurance. If we cannot do this, you will be given a choice of models with an equivalent specification. Where a replacement is not possible, we will contact you to discuss an alternative claim settlement.

No, there isn't. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement at no additional cost to yourself.

Yes - if your item is replaced then the cover will end. How do I make a claim? The claims process is really straightforward. Simply call 0800 092 9051.

The benefits offered under the Replacement Guarantee are in addition to your legal rights under the Consumer Rights Act 2015. Under this Act, if the product you purchase is subsequently found to be defective then you will be entitled to a remedy such as a repair, a replacement or a refund. This legal right lasts for up to 6 years (5 years in Scotland). If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods. Further information on your rights can be obtained from the Citizens Advice Consumer Helpline 03454 040506.

You can arrange to buy cover from other insurers, utility companies, credit card companies, manufacturer's, some other retailers and specialist online providers, but they may not provide the same level of support or service as us.

If you cancel your policy within 45 days of taking out the cover you'll receive a full refund of your premiums. If you cancel your policy after 45 days you will receive a pro rata refund based on the number of unexpired months remaining.

Need a little help?

Don't worry, get in touch on the number below

Call us on 0844 822 4706

Terms and conditions apply. Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Twenty Kingston Road, Kingston Road, Staines-Upon-Thames, Surrey, England, TW18 4LG. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689).