Fraud and Scam Awareness Fraud and Scam Awareness

Staying safe, what to look out for to stay one step ahead

Fraud and Scam Awareness

Request for information

Genuine companies would never ask for your usernames, passwords, or bank card details via a phone call, text or email.

Fraud and Scam Awareness

Social Media

Posts, tweets, or messages. If something seems odd or too good to be true, it probably is. If looking for a brand online, visit their official site as they usually provide their social media links there.

Fraud and Scam Awareness

Keep personal information private

Hackers may use social media profiles to figure out your passwords and locate answers to security questions that may be asked as part of a password reset.

Fraud and Scam Awareness

Listen to your instincts

If something feels wrong then it is usually right to question it.

Fraud and Scam Awareness

Impersonators

Don’t assume an email request or phone call is genuine. If you feel something isn’t right, then contact the company directly.

Fraud and Scam Awareness

Get in touch

If you receive an email or text that claims to be from us but appears suspicious, please forward it, along with any attachments, to customersecurity@theverygroup.com

Fraudsters are quick to adapt – and we are constantly uncovering new scams

Identity theft

  • Identity theft occurs when somebody obtains your personal details without your knowledge or consent, with the intent to obtain goods and/or services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk.

  • Check your statements carefully and report anything suspicious to the bank or financial service provider concerned.

  • Be suspicious of any unexpected phone calls, text messages, emails or social media posts claiming to be from any organisation asking for personal information.

  • There is useful information on our page to help stay ahead of these criminals and helpful links focused on staying safe.

Courier impersonation

  • This type of fraud happens when a fraudster places an order to be delivered to your own address. Shortly after the item arrives, somebody dressed as a delivery company employee comes to your property and alludes that the parcel you received was delivered to you in error; then they ask you to hand it over.

  • If you receive a delivery from a company you didn’t order from and the parcel is addressed to you, check with family/friends if they may have sent to you intentionally.

  • If not, contact the company directly via telephone (using their official contact details, usually available online). Keep hold of the parcel until the company arranges for it to be collected.

Delivery company text message

  • You may receive an email/text message that appears to be from a delivery company, such as Yodel or Royal Mail, stating that they couldn’t deliver a parcel to you and will provide a tracking number. The intention of this type of fraud is to cause you to click on a link to confirm the parcel or pay a fee. This is a scam. The link is to a fake site in attempt to obtain your personal or payment details.

  • All products purchased with Very will include delivery charges at the point of order, so neither we nor our delivery partners will ask for additional payment to allow delivery to take place.

Romance scam

  • Not everyone is who they say they are, and scammers often pose as others online.

  • The scammer may be a member of the same online dating site as you or any online forum you have joined. The scammer may also contact you on social media.

  • They shower you with compliments and claim to be falling in love with you. Victims usually report that this shift occurs very early on in the relationship – so if it all seems to be happening too fast, it might very well be a scam.

  • If you ask to meet in person but they always make excuses, be suspicious.

  • Eventually, the scammer asks you to accept goods on their behalf, insisting they have already been paid for and request that you forward the goods on to them or a family member. Never accept goods for anyone you do not know personally.

Tips to help you stay safe

  • Don't let anyone else set up one of our accounts in your name

  • Use strong passwords - Try to create unique passwords and avoid common words or names and remember to change your password regularly

  • Do not share your password with anyone

  • If you ask to meet in person but they always make excuses, be suspicious.

  • Device updates - It is important that you keep all your devices updated with the most recent software and anti-virus versions available

Learn how to stay safe online and protect yourself, your family and your devices with these tips and resources

Get Safe Online - https://www.getsafeonline.org/

Stay Safe Online - https://staysafeonline.org/

Take 5 - https://www.takefive-stopfraud.org.uk/

CIFAS - https://www.cifas.org.uk/

If you believe you have been impacted by any of the above scenarios, please click here to get contact details for our Fraud Response Team - https://www.very.co.uk/customer-care-contact-numbers.page