Fraud and Scam Awareness

Staying safe, what to look out for to stay one step ahead

Request for information

Genuine companies would never ask for your usernames, passwords, or bank card details via a phone call, text or email.

Social Media

Posts, tweets, or messages. If something seems odd or too good to be true, it probably is. If looking for a brand online, visit their official site as they usually provide their social media links there.

Keep personal information private

Hackers may use social media profiles to figure out your passwords and locate answers to security questions that may be asked as part of a password reset.

Listen to your instincts

If something feels wrong then it is usually right to question it.

Impersonators

Don’t assume an email request or phone call is genuine. If you feel something isn’t right, then contact the company directly.

Get in touch

If you receive an email or text that claims to be from us but appears suspicious, please forward it, along with any attachments, to customersecurity@theverygroup.com

Fraudsters are quick to adapt – and we are constantly uncovering new scams

Tips to help you stay safe

  • Don't let anyone else set up one of our accounts in your name

  • Use strong passwords - Try to create unique passwords and avoid common words or names and remember to change your password regularly

  • Do not share your password with anyone

  • If you ask to meet in person but they always make excuses, be suspicious.

  • Device updates - It is important that you keep all your devices updated with the most recent software and anti-virus versions available

Learn how to stay safe online and protect yourself, your family and your devices with these tips and resources

Get Safe Online - https://www.getsafeonline.org/

Stay Safe Online - https://staysafeonline.org/

Take 5 - https://www.takefive-stopfraud.org.uk/

CIFAS - https://www.cifas.org.uk/

If you believe you have been impacted by any of the above scenarios, please click here to get contact details for our Fraud Response Team