Persistent debt

If you've paid more in interest and charges than you've paid off the amount you've borrowed over an 18 month period - this is considered persistent debt by the Financial Conduct Authority. We'll get in touch with you to let you know if your account falls into persistent debt and see how we can help you to clear your balance sooner and pay less interest.

You can see how much interest you could save, or how much quicker you could clear your balance by using the repayment calculator below.

Repayment calculator

See how increasing your monthly payments can reduce the cost and the time it takes to pay off your balance...

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The results of the repayment calculator are for illustration purposes only. We assume one payment is made every 28 days, there are no additional transactions or fees and the interest rate is applied to the full balance. The repayment calculator does not include interest that may be applied for the delayed payment period for Buy Now Pay Later transactions.

How can I change what I pay?

Once you've worked out what you can afford to repay each month, you can choose to either:

  • Increase your monthly payment to an amount you can afford.
  • Continue to make your minimum payment each month, but also make additional payments when possible.

You can make a payment anytime in My Account or by giving us a call on ‍0800 ‍092 ‍3355.

Persistent Debt - Can you afford to pay more?

Can you afford to pay more?

Increasing the amount you pay could help you save money and clear your balance sooner.

Persistent Debt - Make extra payments when you can

Make extra payments when you can

Continue to make your minimum payment each month, but also make additional payments when possible.

Persistent Debt - Set up as a Direct Debit

Set up a Direct Debit

If you haven't already, set up a Direct Debit so you never miss a payment and get charged a fee.

FAQ's

How will I know if my account is in persistent debt?

  1. We’ll contact you to let you know that you’ve paid more in interest and charges than the amount you’ve borrowed in the last 18 months. We’ll let you know about changes you can make to reduce the amount of interest you’re charged and how to clear your balance faster.
  2. We'll contact you again in 9 months if we don’t think that your position is changing.
  3. We’ll contact you after another 9 months if you’re still in persistent debt. If you are, we’ll explain your options to repay your balance over a reasonable period. If we can't come to a suitable arrangement, to prevent you from getting into further debt, we may suspend your account.

Why does it matter if I'm in persistent debt?

Although your credit account gives you flexibility on how to repay your balance, making consistently low payments compared to your balance may not be a cost effective way to borrow. Having long term debt also means that you're more at risk of running into financial difficulties in the future.

Will this affect my credit score?

No, but having long term debt could mean that you’re more at risk of running into financial difficulties in the future.

Am I doing anything wrong by just paying my minimum payment?

No, but it could be costing you more than it needs to. We’re encouraging you to review what you pay to see if you can increase this or commit yourself to paying a fixed amount each month (just make sure its always over your minimum payment). If you’re not able to increase your payments or think it might be a struggle, get in touch and let us know and we can discuss your options with you. Contact details can be found at the bottom of this page.

What if I'm struggling for cash one month?

Then you always have the option to pay the minimum amount. However, we would recommend increasing this again as soon as you’re able to.

What if I can't increase my payments?

If your current minimum payment is manageable, you may want to think about fixing your payments at this amount rather than continuing to pay the minimum payment as your balance and minimum payment reduces. This only works if you’re not spending on the account though, so you may want to avoid spending on the account until your minimum payment reduces to below what you can comfortably manage each month.

How can I pay less interest in the future?

If you choose the Take 3 payment option, it allows you to split the cost over 3 months and avoid interest. Simply pay the Take 3 amount on your statement and you’ll pay no interest if you make your three Take 3 payments on time.

If you use Buy Now Pay Later, you can avoid all of the interest by paying the cash price before the end of the delayed payment period, this can be done in one full payment or multiple partial payments. Making partial payments without clearing the cash price in full will reduce the lump sum of compound interest charged at the end of the delayed payment period.

Get in touch

If you're concerned and would like to discuss your options, please contact us on ‍0800 ‍092 ‍9042. Lines open Monday to Friday 8am - 8pm and Saturday 8am - 6pm (Excluding bank holidays).

Alternatively, if you're experiencing significant or potentially long-term financial difficulties, it may be beneficial to contact a debt advice service. StepChange Debt Charity offers free, impartial and confidential advice; you can visit their website at www.stepchange.org or contact them on ‍0800 ‍138 ‍1111.