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Got a problem with a Home or Electrical purchase?

You'll find quick and convenient answers to all the most frequently asked questions right here

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Most issues can be resolved easily by double-checking the instructions supplied with your product. Look out for any trouble-shooting tips to see if they can help

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Large home appliances FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My machine has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted in the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My wash cycle won't start

The door may not have locked properly so make sure it is fully closed. You could also check the child lock has not been activated and turn off the child lock by following the guide in the user manual.

My machine won't drain

Check your user manual on where and how to locate and access the pump filter. Check the filter or housing for any signs of obstruction. Look out for coins, small socks or safety pins etc.

To clean the filter, run it under warm water and use a soft brush, then simply refit ensuring it is securely tightened.

My machine is unstable and vibrates

Check to see if the transit bolts are still fitted to the machine and remove if necessary. Refer to your user guide for information.

If your floor is uneven, level the machine using the adjustable feet. Rotate the legs of the machine to lift or lower each corner until it's level.

If your washing has bunched up inside the machine, the drum can become unbalanced so check this isn't affecting the operation of the machine.

My washing is not cleaning properly

The soap drawer could be blocked so remove and clean the drawer and housing thoroughly with hot water. Do not use washing up liquid.

If the drum is too full it can affect the wash cycle efficiency so try reducing the wash load.

Your machine may require a maintenance wash so check your user guide on how to select the longest hottest cycle with no detergent added.

My machine is starting to smell

If you wash at low temperatures, bacteria and undissolved detergents can build up and cause your machine to smell. Run your machine on empty at 90°C using a biological detergent to help destroy the build up of bacteria and detergents.

You should also make sure the drain hose is clear and free from blockages.

My appliance has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My refrigerator is not cold enough

Your thermostat setting could be too low so turn the control towards a higher number.

If the doors are being opened too frequently or are not fully shut, this could affect the temperature so keep the doors closed to allow the refrigerator to reach temperature.

Ensure there are no obstructions preventing the door from fully closing and check the door seal is making full contact and is not damaged.

Dishes or containers touching the back wall could also be preventing air circulation so make sure the refrigerator is not over-filled.

Move excess food or containers making sure there is sufficient space for full air flow.

There also needs to be a minimum 2cm gap all around the appliance for air to flow efficiently so check there is sufficient clearance.

My refrigerator gets too cold

Your thermostat setting could be too high so turn the thermostat control towards a lower setting between 2 - 3 or min - normal.

My refrigerator is noisy

Compressor noise is part of the cooling process and perfectly normal and the noise should become quieter over time.

If your appliance is not level it can cause vibration so use a spirit level and adjust the front feet at the base of refrigerator.

If you can hear a vibration noise, check there is nothing leaning against the sides or behind the appliance.

Burbling and gurgling sounds are nothing to worry about, it's just the coolant fluid flowing through the pipes within the system.

Water flowing sounds are also perfectly normal and will be the water running into the drain trough during the defrosting process.

My refrigerator is leaking

While defrosting, make sure the fridge is level otherwise the defrost cycle may not be flowing into the drain hole.

Also check the drain hole is not blocked and clear as per the user manual if necessary.

My tumble dryer has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My tumble dryer won't start

Try resetting the timer and press the start button again.

If the door is not closed securely the dryer won't start so check the door and that there are no obstructions preventing it closing.

If you have a condenser type dryer, the water tank could be full so empty the tank and refit securely.

My washing is taking a long time to dry

Please follow these simple checks to ensure the efficient operation of your dryer: Clean the filter and refit.

Empty water tank and refit the tank.

Clean condenser and refit.

Check and reset the temperature setting.

Reset the timer.

Check air inlet for blockages and clear.

Try not to overload, remove some clothes and restart.

My dryer is becoming too hot and stopping

Make sure the filter is free of fluff and refit.

Clean the condenser and refit following the user manual for instructions.

Select the correct drying cycle for the load. Reset drying program and restart.

My dishwasher has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My dishwasher won't start

Check the water inlet tap and ensure it is open.

Also, the door must be fully closed for the machine to start so check the door position and remove any obstructions that may prevent it from closing.

My dishwasher is not draining

Here are a few things you can try:

  • Check the drain hose is clear and remove ant blockages.

  • Remove filters, clean and refit.

  • Ensure filters are fitted correctly by following the user manual.

  • Check the wash cycle status and restart if necessary.

My dishwasher is stopping or pausing

Check the spray arms are rotating freely after loading the machine and remove any obstructions.

Make sure the water inlet valve is clear and fully open.

Pressed the pause button by accident? Simply reset the pause button.

My dishwasher makes banging noises

Check if anything is obstructing the spray arms as the need to be rotating freely. Also refer to user guide for correct ways to load the machine.

Make sure the machine is level using the adjustable feet. You can rotate the legs of the machine to lift or lower each corner until it's level.

My dishwasher isn't cleaning properly

Always follow the user guide for the correct dish and cutlery setup.

Make sure you're using the correct amount of detergent, too little and it won't be effective.

Select the correct wash program for the items you are cleaning.

Remove spray arms and clean/rinse with warm water if they have become clogged.

Remove the filters, clean and refit.

Check drain hose is clear and remove any blockages or kinks.

I have a white stain left on the dishes

Refer to user manual to check how much detergent is needed.

Refer to user manual for the correct rinse aid setting as it may be too low.

Refer to user manual for correct amount of salt usage.

Your water softener setting may be too low so refer to user manual for the correct softener setting.

Ensure the salt cap is secured and fully closed.

Technical support

No one knows their electricals better than the brands themselves and we can get you straight to the expert help on offer.

Find out more

Small home appliances FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My vacuum cleaner has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My vacuum cuts out during use

Here are a few things you can try:

  • Check there are no blockages within the vacuum that could restrict the air flow to the motor. If the motor overheats it will cut out. This is called thermal cut-out and it will automatically reset 30 minutes after the motor has cooled down.

  • Check all filters are clean and correctly fitted.

  • Check the dust bag or bin is clear and correctly fitted.

  • Check the vacuum hose and pipes to ensure there are no blockages.

  • Use your user manual for instructions on correct filter maintenance, filter locations and how to clean. Also check the instructions on how to clean and replace the dust bag or dust bin.

My vacuum cleaner has loss of suction

Try cleaning or replacing the filters (there maybe more than one filter so check your user manual for filter locations).

Empty or replace your dust bag if full (for spare parts refer to the Helpline within the user manual).

If your dust bag has split, it will need replacing (for spare parts refer to Helpline within the user manual).

Empty dust bin if it's full.

Check the hose and cleaning tubes for any blockages such as small objects or items of clothing and remove if necessary.

Try removing and refitting the dust bin, checking that it is seated flush and in line with the rest of the machine and that all seals filters are in place between the bin and the machine.

Check that the sole plate is seated firmly and flush with the base of the machine. This could have been incorrectly fitted after changing the belt.

My suction is good but it's not picking up

Try tilting the floorhead to check beater bar is rotating properly.

Pull the upright handle back and switch the machine on. If the beater bar doesn't rotate check the beater bar function is on.

Your belt drive may have snapped so check and replace belt if necessary (for spare parts refer to Helpline within the user manual).

If the beater bar is clogged with hair or cotton, remove any debris.

Beater bar bristles can wear out so you may need to replace the beater bar (for spare parts refer to Helpline within the user manual).

My battery performance is poor

If your vacuum runs for less than 10 minutes and cuts out, check you don't have the vacuum set in the Max / Boost mode. Using the vacuum in Max/Boost mode will run the battery down quickly.

If the battery won't charge up, you may need to replace it (for spare parts refer to Helpline within the user manual).

Check the charger is working.

My microwave has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My microwave is not heating my food

Check that the correct function and power level is selected for the food you are trying to heat up.

My microwave is not switching off

Set the manual timer function correctly. If cooking for less than 3 mins, rotate the timer dial beyond 5 minutes and then turn it back to the desired cooking time.

There is sparking inside my microwave oven

Clean thoroughly after each use as food splatters can create heat spots which can cause sparking

My toaster has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

2 Slices are not working on my 4-slice toaster

Always use the left hand toaster slots if only toasting 2 slices.

My toaster carriage won't lock down

Make sure the toaster is plugged in properly and switched on.

Simply unplug and tip upside down to remove any debris.

My toast is too dark

Simply adjust the browning control to a lower setting.

Allow toaster to cool after first use or adjust/lower the browning control on the second use.

My toast is too light

Simply adjust the browning control to a higher setting.

My coffee machine has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

My steam nozzle is not frothing the milk

Dried milk can block the steam jet so you must clean the steam spout thoroughly after each use, remembering to give adequate time to cool down first.

Refill the tank if there's insufficient water.

My machine is not dispensing coffee

Check if your water filter is blocked and replace water filter as per the user manual.

If you can see any limescale build-up, run the Descale Program as per the manufacturer's instructions.

My coffee has little or no crema

You could have the wrong type of grind on the coffee beans. If the coffee is ground too fine, it will choke the machine, but if it's too coarse, the water will run through it too quickly.

Check the water temperature has been set correctly. The ideal water temperature should be set around 93°C or 200°F

You could also check the pressure. Your pressure should be set between 9 to 10 bars, but this can vary by machine type, so check the instructions for your particular coffee machine

My appliance has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

I've got no steam

If you can see a build up of limescale, run the Descale Program as per the manufacturer's instructions and also replace the water filter.

My iron is not heating up

If your iron is too cool, simply set the temperature gauge to a higher setting.

I've got water dripping from my sole plate

The temperature may be too low so set the temperature dial to the correct steam setting.

Technical support

No one knows their electricals better than the brands themselves and we can get you straight to the expert help on offer.

Find out more

Tech FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My device is plugged in but not charging

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • Check all cables between the charger and the device are fully inserted.

  • Try waggling the cable to see if the charging light flickers. If it flickers check the connection between the plug and socket is tight and clean. If unable to resolve, you may need to replace the cable or the charger.

My battery runs down quickly and won't hold a charge

Whether it's a PC, laptop, tablet or mobile, if it runs for just a few minutes when unplugged and shuts down there may be a bigger issue with the battery or charger but to keep your battery going for longer, here are a few tips: check the screen brightness is turned down.

Close any unnecessary programs.

Turn off Bluetooth or Wi-Fi when not in use.

If you've got a dirty or damaged plug, you may get an intermittent charge - waggle the cable to check if the charging light flickers. If it flickers check the connection between plug/socket is tight and clean. If unable to resolve you may need to replace the cable or charger.

You may require a replacement battery.

My device is running slow

Turn off or close down any unnecessary programs or apps that don't need to be running.

Free up some space on your hard drive by removing any unwanted or unused programs and Apps.

Try clearing the Cache memory.

Remove and update any old programs or apps and install the latest version.

If your laptop is running too hot, remove any dust build up and make sure that the fans are clear. Avoid using your laptop directly on top of upholstery, cushions and carpets to prevent built-up of dust and maximise airflow.

Got a slow download? Turn off any unnecessary programs or apps that don't need to be running.

Check Wi-Fi signal strength if connected via Wi-Fi.

Make sure you have up-to-date Antivirus software and scan for Viruses.

I'm having trouble connecting to a wireless Network

Check your tablet or mobile is not in Airplane mode and that your Wi-Fi is on and ready to connect.

Your PC may have a master on/off toggle switch for Wi-Fi. Check and reset.

Make sure that the network you're connecting to is broadcasting its network name or SSID.

Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz.

My device is plugged in but not charging

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • Check all cables between the charger and the device are fully inserted.

  • Try waggling the cable to see if the charging light flickers. If it flickers check the connection between the plug and socket is tight and clean. If unable to resolve, you may need to replace the cable or the charger.

My battery runs down quickly and won't hold a charge

Whether it's a PC, laptop, tablet or mobile, if it runs for just a few minutes when unplugged and shuts down there may be a bigger issue with the battery or charger but to keep your battery going for longer, here are a few tips: check the screen brightness is turned down.

Close any unnecessary programs.

Turn off Bluetooth or Wi-Fi when not in use.

If you've got a dirty or damaged plug, you may get an intermittent charge - waggle the cable to check if the charging light flickers. If it flickers check the connection between plug/socket is tight and clean. If unable to resolve you may need to replace the cable or charger.

You may require a replacement battery.

My device is running slow

Turn off or close down any unnecessary programs or apps that don't need to be running.

Free up some space on your hard drive by removing any unwanted or unused programs and Apps.

Try clearing the Cache memory.

Remove and update any old programs or apps and install the latest version.

If your laptop is running too hot, remove any dust build up and make sure that the fans are clear. Avoid using your laptop directly on top of upholstery, cushions and carpets to prevent built-up of dust and maximise airflow.

Got a slow download? Turn off any unnecessary programs or apps that don't need to be running.

Check Wi-Fi signal strength if connected via Wi-Fi.

Make sure you have up-to-date Antivirus software and scan for Viruses.

I've got PC/Laptop keyboard problems

If you have keys that don't work or they are intermittent, remove any crumbs or dust from under the keys by carefully vacuuming around the keyboard.

My PC/Laptop video is distorted and blurry

If your video is garbled or distorted, try downloading the latest video card drivers. Download the drivers for the version you have, as incorrectly selecting between 32- or 64-bit drivers will cause additional problems.

Technical support

No one knows their electricals better than the brands themselves and we can get you straight to the expert help on offer.

Find out more

TVs FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My TV has no power

Here are a few things you can try:

  • Make sure the plug is properly inserted into the socket.

  • Switch to another mains socket which is known to be working.

  • Check the fuse and replace if necessary.

  • If your electricity has tripped, reset the RCD or replace the fuse.

  • Check your batteries and replace if necessary.

  • If your TV is brand new, make sure you've removed the battery compartment protective tag.

My TV has no signal or missing channels

Poor signal can be related to bad weather so check for heavy cloud, rain or snow and if necessary wait for it to pass.

You may need to retune your TV if using a built-in TV tuner such as Freeview. If using a Set-Top Box (STB), try a re-tune.

Check the connection of all cables. Make sure they are secure and re-tighten if loose.

My TV picture is freezing or pixelating

This could be due to poor cable connection so tighten all cables and connections.

If you're watching Netflix, Amazon or any other streaming apps, make sure your internet connection is as strong as it can be. Check the location of your router and your Wi-Fi signal strength. If your wireless signal is not strong enough, switch to a wired connection by connecting an ethernet cable between router and the LAN connection on your TV.

Check your internet speed rate to make sure it hasn't dropped.

Check your aerial and aerial cables and retune your TV.

Check your Apps for updates or try re-installing.

My TV internet loses connection to the internet

Poor internet Wi-Fi connection can be down to the location of your router and your Wi-Fi signal strength. You could try switching to a wired connection by plugging an ethernet cable between router and the LAN connection on your TV. Reset Wi-Fi connection or router.

Check if your Wi-Fi signal is being interrupted by baby monitors, wireless phones or microwaves.

Check your internet speed rate to make sure it is hasn't dropped.

My TV apps don't work

Could be down to a poor Wi-Fi connection. Check the location of your router and your Wi-Fi signal strength. Try switching to a wired connection by plugging an ethernet cable between router and the LAN connection on your TV.

Check your App for updates or reinstall the latest version.

Your TV may require an update so follow the steps in the user manual to update the firmware on your TV.

I'm having trouble with my remote control

Refer to the manufacturers guide and check you're using the correct battery type. Ensure the batteries have been inserted the right way round.

Make sure the battery protective tag has been removed on new TV remotes.

The picture doesn't fit my TV screen

Make sure you're using the correct picture settings on the TV. Use the picture settings button on the remote control to check and see all alternative picture scales available.

I'm getting TV interference or rolling bars

It's possible you could be getting interference from other electrical appliances. Wireless devices such as a baby monitor or cordless phone maybe too close to your TV. Also, interference from microwaves can cause picture issues so try switching these on and off to test.

Technical support

No one knows their electricals better than the brands themselves and we can get you straight to the expert help on offer.

Find out more

Sofas FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My furniture has missing feet or legs

Sofa feet or legs are often stored in a zipped compartment under the base of the furniture or they could be in a box inside the packaging, so be careful not to throw them away as you unpack.

Remember to follow the assembly instructions when fitting feet or legs to your upholstery.

My cushions are flat

Cushions may be compressed due to packaging and transportation so please dress and plump your new cushions to restore the shape. Also, remember to plump your cushions regularly to make sure they maintain their shape.

My seats feel very firm

Seats with foam interiors offer great support and maintain their shape for longer. It will be firmer when cold and will soften a little when at room temperature. It will also lose some of its volume and become softer over time.

My velvet or velour fabric looks marked

Velvet and velour are pile fabrics which may appear marked or shaded and can develop a distinctive crushed appearance over time. The lines, bruises and shading in the pile fabric are perfectly natural characteristics of the fabric.

My fabric appears uneven

Wools are washed and brushed to produce a natural felted appearance. This improves the softness to the touch and also ensures the wool is hardwearing.

My leather has marks/scratches on surface

Leather is an authentic, natural fabric and will always have fine lines which occur during the life of the animal. All these characteristics add to the beauty of the hide and get better with age.

Flat Pack FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

My item won't assemble or has missing or damaged parts

Here are a few things you can try:

  • Double check you've used the right parts in the right place by referring back to the product assembly instructions and ensuring the hardware description used in each step is correct.

  • If you find there are parts or panels missing from the pack or something has arrived damaged, please visit our Click Spares Support Hub for further help.

My cabinet doors don't align

You'll find some helpful information in the assembly instructions on how to use the door fixing screw and adjuster to align your doors. Here are three things you can do:

A. To adjust the door height, adjust the door hinge bracket up and down on the frame.

B. To adjust the door side to side, loosen the lateral adjustment screw on the door and position accordingly, then re-tighten.

C. To adjust front to back, slacken or tighten the hinge arm mounting screw until the door aligns perfectly with top, bottom and sides of the frame.

See diagram below for details:

Assembly Instructions
Assembly Instructions
Assembly Instructions

As you assemble the unit, remember to make sure it is perfectly square before the final fix as this can sometimes affect alignment. Check the assembly instructions and follow the back panel fixing, alignment and square process. This can be done by checking the corners are 90 degrees square or by measuring the distance between opposite corners and making sure they are exactly the same.

Still not aligning? Re-check the instructions and ensure all the correct hardware and back panel fittings are in place.

My drawers jam or keep falling out

Check the drawer runners have been assembled correctly by carefully following the product assembly instructions. Also, make sure the unit has been made perfectly square before the final fix.

Refer to the assembly instructions and follow the panel back fixing, alignment and square process. Check the corners are 90 degrees square or measure the distance between opposite corners are the exactly the same before final fix assembly.

Check the drawer fixing screws have been fully secured and are not catching on the drawer runner sides. Follow the drawer fixing steps in the assembly instructions and ensure all the drawer runner fixing screws are secure and flush.

My sliding wardrobe doors don't function or slide as smooth as they are supposed to do.

It could be that your floor is not perfectly level so please ensure you have used the levelling wedges provided.

The door assembly and fixing step in the assembly instructions has helpful information about how to adjust the doors to ensure they run smoothly.

It could be that the unit has not been assembled correctly and the unit made 'Square' before final fix, Check the unit has been assembled following the square process described in the instructions. Try re-following the panel back fixing, alignment and square process. This can be done by checking the corners are 90 degrees square or by measuring the distance between opposite corners are exactly the same before final fix assembly

My cabinet is hard to move once assembled

Some large flat pack items can be over 100kgs when fully assembled so please refer to the product assembly instructions and ensure you build the unit where it will be used.

My push catches do not work

To set up the push catches correctly please refer to the push catch adjustment section in the assembly instructions. Push catches can be adjusted by turning the push catch piston in (clockwise) or out (anticlockwise) and then following the setting information in the assembly instructions.

Faulty catch? Please visit our Click Spares Support Hub for a replacement.

My item won't assemble or has missing or damaged parts

Here are a few things you can try:

  • Double check you've used the right parts in the right place by referring back to the product assembly instructions and ensuring the hardware description used in each step is correct.

  • If you find there are parts or panels missing from the pack or something has arrived damaged, please visit our Click Spares Support Hub for further help.

My bedstead centre leg is bent or loose

It's important to lift your bedstead into place as it can cause damage to the legs if pushed across the floor. If it's loose, refer to the assembly instructions on how to re-tighten the centre legs.

My bedstead siderail won't connect to the head and footboards

Ensure the connecting brackets or barrel bolts supplied with the bed frame have been fixed and secured following the assembly instructions and always check the frame is perfectly square before final fix.

My slats fall out of the bed frame or the slatted bed base makes a noise

Please refer to the product assembly instructions and ensure full width slats are secure or bent wood slats are clipped into position and are the right way up.

My remote won't sync to the TV bed mechanism

Refer to the product assembly and set-up information supplied with the product. Ensure the correct sequence of steps are carried out to sync the remote to the TV lift mechanism as described in the product assembly and user instructions.

The hydraulic rams on my lift up bedframe do not work

These are supplied fully extended for safety reasons and may seem stiff or hard to function at first so we recommend loading the bedframe with the mattress and pressing down on the frame to ensure the rams are working correctly before use. There's more information in the assembly instructions.

My lift up bedframe does not sit correctly on the lower base

Ensure the connecting brackets or barrel bolts supplied with the beds frame have been fixed and secured following the assembly instructions and ensure the frame is square before final fix.

There's no sound from my TV speaker

We suggest checking the 3.5mm audio jack cable connection. Test the remote batteries and also re-synchronise any cordless devices.

My mattress is uncomfortable

Your mattress may be showing signs of sagging if you've had it a while so if your mattress can be turned over, try the other side.

If you have a 'No Turn Mattress' try turning the mattress top to bottom.

We recommend mattresses should be changed every 7-8 years. If a spring has broken then it may be time for a new mattress if out of product warranty.

My item won't assemble or has missing or damaged parts

Here are a few things you can try:

  • Double check you've used the right parts in the right place by referring back to the product assembly instructions and ensuring the hardware description used in each step is correct.

  • If you find there are parts or panels missing from the pack or something has arrived damaged, please visit our Click Spares Support Hub for further help.

My chair is noisy once assembled

If the noise is coming from the chair legs, backs or stretch bars, they may not be fully tight. Please refer to the product assembly instructions and ensure all the component parts and hardware are secure and fully tightened.

Flat-pack spare parts

If you have a faulty or missing part on your flat-pack furniture, you can find and order replacements here.

You'll need the item number of your product which can be found on your Order Confirmation, Account Statement, Parcel Delivery Note or in My Account within the My Orders tab.

Find out more

Miscellaneous FAQ's

Select the product you want to troubleshoot for lots of helpful hints and tips

Is a five point harness better than a three on a infant carrier?

In a rearward facing car seat both 3 point and 5 point harnesses can be used and it makes no difference to performance. For forward facing car seats only 5 point harnesses can be used. Infant carriers are always rearward facing. Always ensure that the harness is properly secured and fits your child snugly.

Where should the shield be positioned on my child?

The shield is guided into place and there may be some small adjustments necessary to ensure that it is positioned across the child's pelvis.

If my car seat has been dropped, is it safe to use?

Where there is any visible damage it should definitely not be used. Any increase in the flexibility of the car seat will almost certainly mean that it has sustained damage.

My stroller is making a clicking noise when pushed

First, check that the brake lever is fully off. If it is not fully engaged it can catch against the wheel when in motion.

Next, check the brake cable (if your stroller has one). Tighten it if necessary, until the brake stops knocking.

Finally, check all the brake's screws and bolts and ensure that the wheel's axle bolts are secure, tightening any that are loose.

Always contact a professional or the manufacturer if a mechanical fault. Incorrect use invalidates the warranty on pushchairs.

I can't fold my collapsible stroller

Check for obstructions or damage as something might be preventing the stroller from folding.

For example an object left in the basket beneath the buggy, or even the buggy fabric itself. Make sure nothing is sticking out stopping the frame from moving.

The joints and catches may have stiffened or seized (especially if you store it outside). Lubricate the joints with WD 40 or a 3-in-1 spray silicone lubricant or a silicone-based furniture polish.

Always contact a professional or the manufacturer if a mechanical fault. Incorrect use invalidates the warranty on pushchairs.

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