Delivery & Returns

Coronavirus Update – delivery times and options

On smaller items we continue to deliver to Home and Click & Collect locations. You will be presented with the accurate delivery time for each item in your basket at checkout. At busy times this may be a little longer than normal.

On most large items, you can book your preferred day for delivery at checkout. Some items, direct from our suppliers, require a little more time and we’ll be in touch to discuss your delivery once it's ready. We’ll contact you before we arrive to arrange a doorstep, safe place or room of choice delivery, please note this may not be available for some products direct from suppliers.

For all existing orders you can check the delivery status within 'My Account' via our website or the App.

For further information please see our COVID-19 FAQs.

Delivery of small goods

Click & Collect

Free Delivery with Click & Collect on orders £30 or more. Orders under £30 carry a £3 delivery charge.

Orders will be delivered to one of the 1000s of Collect+ stores or Post Offices (on selected lines only) and usually delivered the next working day if ordered before 7pm (Sun – Fri).

Exclusions apply, determined by size, weight or whether delivered direct from one of our suppliers.
Find out more about Click & Collect

Standard Delivery

£3.99

Order by: 7pm, Sun - Fri

Expected delivery: Delivered within 1 day. Between 7am - 9pm, Mon - Sat.

Nominated Day

£4.99

Order by: 7pm, Sun - Fri

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll tell you a estimated delivery date on the product page and at checkout.

Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.

Delivery of Large Goods

TVs & White Goods
Standard Delivery

£6.99

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

Furniture Goods
Standard Delivery

£19.99 or £29.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

All Other Large Goods
Standard Delivery

£8.99

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

TVs & White Goods
Express Delivery

£16.99

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

Furniture Goods
Express Delivery

£29.99 or £39.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

All Other Large Goods
Express Delivery

£18.99

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

TVs & White Goods
Next Day Delivery

£21.99

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

Furniture Goods
Next Day Delivery

£34.99 or £44.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

All Other Large Goods
Next Day Delivery

£23.99

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.

We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in MyAccount.

Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.

Click & Collect

Over 17000 pick-up locations across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Select Click & Collect

At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you an email or SMS when your item has arrived and is ready to collect.

3.

Collect at store

Take the code and your ID to the Click & Collect pick up point and collect your parcel.

Coronavirus Update

Our standard Approval Guarantee returns window is 28 days.

For larger goods, please request a return by calling our Customer Service Team within the 28-day approval period to inform us you would like to return the item. We are now able to offer our home collection service again with some temporary changes, please see our COVID-19 FAQs for more details.

All other Home Approval Guarantee guidelines remain, please see our ‘Help & FAQs’.

Returns

Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Christmas Gifts

We thought it might be re-assuring to know that, just in case you need to send a Christmas gift back to us, we’re extending our 28 day approval guarantee so you can return any unused gifts you bought from Monday 5th October 2020.


To qualify for this, you‘ll need to make sure the items are complete, unused, in the original packaging and returned to us by Monday 11th January 2021. All the usual approval guarantee conditions apply. Just so you know, we also exclude Christmas trees and decorations from this extension.

Click and Collect with Collect+

Charge: Free under our 28 day approval guarantee

Max Weight Limit: 10KG

Max Size Limit: Depth 50cm x Length 60cm x Width 50cm

Service: Fast, convenient and great if you're out all day or really busy. Over 7,000 Collect+ stores in the UK, most are open late 7 days a week. Find out more.

Create Label

Post Office

Charge: Free under our 28 day approval guarantee

Max Weight Limit: Up to 20KG

Max Size Limit: Depth 46cm x Length 61cm x Width 46cm

Service: Return small items weighing up to 20KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free under our 28 day approval guarantee

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, a collection date will be arranged with you by our carrier within 24hrs of your request. Watch out for the text and/or email offering suitable dates for your collection

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.

Click & Collect

Over 17000 pick-up drop off across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Click & Collect label

Stick the Click & Collect returns label on your package.

Create Label

2.

Drop off at store

Drop your package off at your local Click & Collect store.

3.

Receipt

Keep a record of your receipt and track your return online.

Coronavirus Update

Where possible, we are able to provide the associated services listed below. We will contact you before we deliver and ask you a number of COVID-19 related questions e.g. if anyone is self-isolating, please note this may impact the added service options available.

There are some product exceptions to this, based on specific suppliers, you will be provided with the available options on the individual product page.

For further information please see our COVID-19 FAQs.

Associated services

Wet appliances connection

£19.99

Available on selected white goods when choosing options on the product page –

under optional installation / removal services.

WEEE service

Electrical Recycling service – selected white goods

£19.99

Available when choosing options on the product page under optional

installation / removal services.

WEEE and Connection service

£39.98

Available when choosing options on the product page under optional

installation / removal services.

Old Bed and Mattress recycling service

£35.00

Available when choosing options on the product page – under optional installation / removal services

White Glove Upholstery service

Free

Item taken to a room of your choice, unpacked and minor assembly.

Cookers Installation

£90

Available on selected cookers when choosing options on the product page

under optional installation / removal services.