Delivery & Returns

Delivery of small goods

Delivered in time for Christmas

For goods delivered in time for Christmas, order up to 10pm on Monday 23rd December 2019. Delivery message applies to most small in stock items.

Click & Collect

Free Delivery with Click & Collect on orders £25 or more. Orders under £25 carry a £2 delivery charge.

Orders will be delivered to one of the 1000s of Collect+ stores or Post Offices (on selected lines only) and usually delivered the next working day if ordered before 7pm (Sun – Fri).

Exclusions apply, determined by size, weight or whether delivered direct from one of our suppliers.
Find out more about Click & Collect

Standard Delivery

£3.99

Order by: 7pm, Sun - Fri

Expected delivery: Delivered within 1 day. Between 7am - 9pm, Mon - Sat.

Nominated Day

£4.99

Order by: 7pm, Sun - Fri

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll tell you a estimated delivery date on the product page and at checkout.

Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.

Delivery of Large Goods

TVs & White Goods
Standard Delivery

£6.99

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

Furniture Goods
Standard Delivery

£19.99 or £24.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

All Other Large Goods
Standard Delivery

£8.99

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

TVs & White Goods
Express Delivery

£16.99

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

Furniture Goods
Express Delivery

£29.99 or £34.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

All Other Large Goods
Express Delivery

£18.99

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

TVs & White Goods
Next Day Delivery

£21.99

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

Furniture Goods
Next Day Delivery

£34.99 or £39.99
Delivery charges vary depending on what you're ordering. You can find the exact charge you'll pay on the product information page, just above the add-to-basket button.

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

All Other Large Goods
Next Day Delivery

£23.99

Order by: 7pm, Sun - Fri

Expected delivery: Within 24 hours between 7am - 7pm, Mon - Sat.

Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.

We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in MyAccount.

Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.

Click & Collect

Over 17000 pick-up locations across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Select Click & Collect

At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you an email or SMS when your item has arrived and is ready to collect.

3.

Collect at store

Take the code and your ID to the Click & Collect pick up point and collect your parcel.

Returns

Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Unwanted Christmas gifts

You'll be pleased to hear that, just in case you need to send any presents back, we're extending our 28 day approval guarantee to make sure you can return in January any unused products you bought between Monday 7th October 2019 – Monday 23rd December 2019.


To qualify, the goods must be complete, unused, in their original packaging and returned to us by Friday 10th January 2020. The normal approval guarantee exclusions and restriction apply. Unfortunately we can't include Christmas Trees and Decorations in this offer.

Click and Collect with Collect+

Charge: Free under our 28 day approval guarantee

Max Weight Limit: 10KG

Max Size Limit: Depth 50cm x Length 60cm x Width 50cm

Service: Fast, convenient and great if you're out all day or really busy. Over 7,000 Collect+ stores in the UK, most are open late 7 days a week. Find out more.

Create Label

Post Office

Charge: Free under our 28 day approval guarantee

Max Weight Limit: Up to 20KG

Max Size Limit: Depth 46cm x Length 61cm x Width 46cm

Service: Return small items weighing up to 20KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free under our 28 day approval guarantee

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, a collection date will be arranged with you by our carrier within 24hrs of your request. Watch out for the text and/or email offering suitable dates for your collection

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.

Click & Collect

Over 17000 pick-up drop off across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Click & Collect label

Stick the Click & Collect returns label on your package.

Create Label

2.

Drop off at store

Drop your package off at your local Click & Collect store.

3.

Receipt

Keep a record of your receipt and track your return online.

Associated services

Wet appliances connection

£19.99

Available on selected white goods when choosing options on the product page –

under optional installation / removal services.

WEEE service

Electrical Recycling service – selected white goods

£14.99

Available when choosing options on the product page under optional

installation / removal services.

WEEE and Connection service

£34.98

Available when choosing options on the product page under optional

installation / removal services.

Old Bed and Mattress recycling service

£35.00

Available when choosing options on the product page – under optional installation / removal services

White Glove Upholstery service

Free

Item taken to a room of your choice, unpacked and minor assembly.

Cookers Installation

£90

Available on selected cookers when choosing options on the product page

under optional installation / removal services.