How do I make a payment?

My Account

Making a payment to your account is quick and easy, plus it’s available 24 hours a day, 7 days a week.

Log into My Account and choose ‘Make a Payment’.

You can pay by both credit and debit cards and your payment will show on your account the same working day.

Want to make a full or partial payment to the things you’ve bought with Buy Now Pay Later, then login to My Account, choose Make a Payment and then select Pay Buy Now Pay Later. Remember to select the specific item(s) you wish to pay off.

Making partial payments without clearing the cash price in full will reduce the lump sum of compound interest charged at the end of the delayed payment period.

Remember, if you choose not to pay the cash price before the end of the delayed payment period, any outstanding balance plus a lump sum of compound interest will be charged to your account. Interest is charged at your account rate.

Direct Debit

Setting up a Direct Debit is really simple. You can do this in My Account by selecting Make a Payment and click on the Set Up a Direct Debit, you will need your bank sort code and account number. When setting up your Direct Debit you have the option to choose from minimum payment, Take 3 (this will also cover minimum payment) or total balance.

We'll remind you of your Direct Debit on each statement so you know how much we will be taking. Your payment will be collected on the same date each month.

Please note that any Buy Now Pay Later payments will not automatically be taken by Direct Debit, these payments will need to be made separately.

To cancel your Direct Debit log into My Account.

Internet/Telephone Banking

You can make payments directly from your bank by quoting our sort code 62-25-61 and account number 0000 0000. You’ll need your Very Pay Account Number too.

Alternative payment methods are available and detailed on the back of your statement.

Having Financial Difficulties

Please call us, click here for details, and a member of our team will talk things through with you (lines are open Monday to Friday 8am – 8pm and Saturday 8am – 6pm).

If you have previously paid for Extra Care/Account Cover Plus or Shopping Insurance, click here to read more about making a potential claim depending on your circumstances.

Back to FAQs