- Service Guarantee will keep your appliance up & running and if the worst happens and we can't repair it, we'll replace it.*
- Set Up Support, Hints & Tips, Technical Advice & Annual Health Checks.
- Unlimited Service Requests for mechanical & electrical breakdown.
Full terms & conditions for Service Guarantee can be viewed herehere. Service Guarantee excludes some situations for example; accidental damage, and any wilful act or neglect. It is not an insurance product. The cover period includes manufacturer’s warranty & you may be covered by another product.
If you already have cover through an extended warranty programme included in a premium bank account package or another product this Service Guarantee may not be appropriate for you.
Service Guarantee is available to purchase in connection with all eligible products.
At the end of the initial Service Guarantee period it may be automatically extended. If you purchase your Service Guarantee using your credit account, you are also authorising the payment of extensions via this method.
*After the manufacturer's Warranty ends
Service Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281.
Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Provider is The Warranty Group (TWG) Services (Isle of Man) Limited, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE
Protect - Repair
can help protect your purchases when it matters most.
Could you do without a costly repair if this product broke? Protect – Repair covers accidental damage from day one and breakdown after the
manufacturer’s warranty ends, all with unlimited repairs and no excess to pay.
Would you be lost without this electrical product? If your product can’t be
repaired, it will be replaced with no excess to pay.
It's easy to make a claim through the online claims portal.
Protect – Repair is available to purchase in connection with all eligible
Additional information can be found in the Insurance Product Information Document
(IPID)Insurance Product Information Document (IPID).
Protect – Repair insurance excludes some situations including not following the
manufacturer’s instructions and wilful neglect. Further Relevant InformationFurther Relevant Information.
The full list of benefits and exclusions can be found in the policy Terms and ConditionsTerms and Conditions.
Please remember to check if your item is already covered by another insurance policy.
Shop Direct Finance Company will receive a commission from the Insurer for arranging and administering your Insurance policy.
Terms and conditions apply. Protect – Repair Insurance is arranged by Shop Direct Finance Company Limited. Registered Number 4660974. Registered office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. Authorised and regulated by the Financial Conduct Authority. Firm Ref: 312190. The Insurer is Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG. Registered Office: Aeulestrasse 60 (2. Stock) 9490 Vaduz, Liechtenstein. The Insurer is authorised and regulated by the Liechtenstein Financial Market Authority and is deemed authorised by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Firm Ref: 454140. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. As Shop Direct Finance Company Limited acts as agent for the Insurer, monies paid to (or held by) Shop Direct Finance Company Limited in relation to the insurance contract are treated as having been paid to (or held by) the Insurer.